Hotels in Kyoto - Apart hotels｜The Residential Hotel Kyoto 【Official】

CONCEPT

The Residential Hotel Kyoto owns several serviced apartments in Kyoto.
From the fully furnished kitchen to the spacious bathroom, everything
needed for a pleasant and comfortable stay is provided.

Staying at our properties will make you feel at home.

HOW TO BOOK

01

Please check availability.

Please feel free to call or email us anytime
+81-75-574-7267 (9 AM - 6 PM)
info@comfort-stay-kyoto.com
02

How to Pay

We require all guests to make the payment in advance to check in smoothly.
Once your payment is confirmed, we will email you about the check-in and check-out procedures and how to go to our hotel.
03

Check-in and Check-out

Check-in time is from 16 pm to 22 pm. Please call for a later check in or if you have any special requests concerning check in time.
When you check out, please just leave the room. Except in case of problems, you do not need to inform us.
When leaving, please make sure to take all your personal belongings with you.
04

Cancellation policy

In case of cancellation, cancellation fees might be charged.

Cancellation Fees (% of the total price charged)
-Cancellation on the check-in day and No Show 100％
-Before 1 day - 3 days 50％
-Before 4 days - 14 days 30％
-Before 15 days or more 0％

*For payment made by credit card, please see with your bank for the refund date.

Q & A

Check in time
Please check in between 16:00~19:00.
*NOTICE: Our staff is not stationed 24 hours at the reception.
Housekeeping
There is one free cleaning every 5 days.
Otherwise you will be charged for 3000 yen per cleaning.
Additional Towels and Linen
Additional charge
To have additional towels and linen, please ask our staff at the front desk.
Child Fee
Children under 6 years of age are free of charge.
*Only 1 child per bed is accepted
Regardless the age, if your children need their own bed, the same rate as an adult will be charged.
Smoking
This is a non-smoking room.
Smoking on the balcony is also prohibited. Thank you for your understanding and cooperation.
Concierge
For further information, please feel free to contact us.
*To make restaurant reservation, call a taxi, etc.
Feel free to ask at the reception.

RESERVATION

OUR HOTELS

TOP

Accommodation Contracts

Article 1. Scope of Application
- 1. Contracts for Accommodation and related agreements between the Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
- 2. In cases where the Hotel has entered into a special contract with the Guest, insofar as such special contract does not violate laws and regulations and/or generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these.
- 3. The Hotel does not provide any services other than accommodation.
Article 2. Refusal of Accommodation Contracts
- The Hotel may refuse to provide accommodation in the following cases:
  1. When the accommodation requests not conform with these provisions.
  2. When this Hotel is fully booked and no room is available.
  3. When the person seeking accommodation is deemed liable to conduct yourself in a manner that will contravene the laws or the maintenance of public peace and order in regard to accommodation.
  4. When the person seeking accommodation can be clearly detected as carrying an infective disease.
  5. When the Hotel is requested to assume an unreasonable burden in regard to the Guest's accommodation.
  6. When this Hotel is incapable of providing accommodation due to natural calamities, damage to its facilities and or other unavoidable causes.
  7. When a person requesting Hotel accommodations is obviously intoxicated and could cause annoyance to other guests or when a person is behaving in such a manner as to be an annoyance to other guests.
  8. When the Guest carrying dangerous goods such as oil stoves and harmful items to human bodies.
  9. When the provisions of Article 5 of the Enforcement Ordinance for the Kyoto Prefectural Hotel Business Law is applicable
  10. When the Guest have received the application listed in Article 11 in the past.
Article 3. Application for Accommodation Contracts
- The Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
  1. Name, sex, nationality, address, telephone number, and occupation of the Guest.
  2. Date of accommodation, estimated time of arrival, company name of the Guest, and name and contact number of the person making the reservation.
  3. Accommodation charges
  4. Other particulars deemed necessary by this Hotel.
- In the case when the Guest requests, extension for the accommodation beyond the date in subparagraph 2 of the preceding Paragraph during his or her stay, it shall be regarded as an application for a new Accommodation Contract only if there is no reservation placed on the room, and the hotel has approved the Guest's application, and deposit for the extended stay has been paid.
Article 4. Conclusion of Accommodation Contract and related agreement
- 1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the Article 3, and has confirmed the payment of application fee (equal in amount to accommodation deposit) by the date specified by the Hotel (within 7 days after the application has been made, excluding bank holidays). However, the same shall not apply when it has been proved that the Hotel has not accepted the application. The person making the application is responsible for paying relevant bank transfer fees.
- 2. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 5 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges.
- 3. When the Guest has failed to pay the application fee by the date as stipulated in the preceding paragraph, the Hotel shall treat the Accommodation Contract as invalid.
Article 5. Cancellation of Reservation
- In cases where the guest has cancelled the Accommodation Reservation in whole or in part, the Guest shall pay cancellation charges as cancellation policy on booking sites.
  1. Terms for cancellation charges are; for cancellation made on the day accommodation commences, 100% of accommodation cost, 50% for 1 to 3 days before the accommodation commences, and 30% for 4 to 14 days before the date the accommodation commences.
  2. In the case when the Guest does not appear by 9 p.m. of the accommodation date, or 2 hours after the expected time of arrival if without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.
  3. When the number of days contracted is shortened. the cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
  4. In cases the preceding paragraph, when the Guest can prove that the Guest is not liable not to appear without any notification due to the cause such as no arrival or delay of a public transportation, the Hotel may not request the cancellation charges as listed in Paragraph 1.
Article 6. Right to Cancel Accommodation Contracts by the Hotel
- The Hotel has the right to cancel Accommodation Reservation as the following case except the other provisions are provided:
  1. In cases from Article 2, paragraph 3 to paragraph 10.
  2. The guest does not notify the particulars listed in the Article 3, paragraph 1 by the requested time.
  3. The guest does not pay Accommodation Deposit in case of the Article 4.
  In cases where the Accommodation Reservation has cancelled in accordance with the preceding paragraph, the Accommodation Deposit shall be refunded if it has already been received.
Article 7. Registration
- The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation:
  1. The particulars listed in the Article 3, paragraph 1.
  2. In the case of a foreign resident, nationality, passport number, port and date of entry in Japan
  3. Date and estimated time of departure
  4. Other particulars deemed necessary by the Hotel
- Payment of the Guest's Accommodation Charges prescribed in Article 9 is settled either through prepay, credit card or travel agent
Article 8. Check-in & Check-out time
- 1. The time of which the Guest can check-in is 4pm, and the Guest must leave the premises before the check-out time, which is 11am.
- 2. The hotel does not approve extension of stay beyond 11am.
- 3. In the case when the Guest is accommodated continuously for more than 2 days, the Guest may occupy the room all day long, except for the days of arrival and departure. However, cleaning staff will enter the rooms between 11am and 5pm for daily cleaning if you ordered.
Article 9. Payment of Accommodation Charges
- Accommodation charges shall be paid via direct deposit into a nominated bank account or credit card by the date specified by the Hotel.
  Accommodation charges shall be paid even if the guest voluntarily does not utilize the accommodation facilities once such facilities have been made available to him / her by the Hotel.
Article 10. Observance of House Regulations
- The Guest shall observe the House Regulation established by the Hotel, which are posted within the premises of the Hotel.
Article 11. Refusal of Accommodation Contracts
- In cases of following situation, the Hotel shall have the right to cancel Accommodation Contracts even if the Hotel has once accepted the Guest.
  1. In cases from Article 2, paragraph 3 to 10
  2. In cases where the Guest bring visitors into the room
  3. In cases where the Guest violates the House Regulations listed in the preceding article.
  4. When the Guest does not observe the rules prohibiting certain actions specified under the House Regulations stipulated by the Hotel, such as smoking in bed, and mischief to the firefighting facilities.
Article 12. Liabilities of the Hotel
- 1. The responsibility of this hotel concerning accommodation starts from the time the guest is registered at the front desk or when the Guest enters his or her room, whichever was earlier, and terminated at the time the Guest leaves his or her room to depart.
- 2. When the guest can no longer be accommodated due to reasons for which this hotel is responsible, the hotel shall arrange to secure accommodation of the same or similar standard for the guest at facilities elsewhere, excepting cases of natural calamities and other causes making its observance difficult. In such a case, there shall be no charge to the guest for the accommodation at this hotel for the day.
- 3. In case of paragraph 2 described above, the Hotel cannot be responsible for compensation greater than the amount of accommodation charge.
- 4. The Hotel does not provide any services other than accommodation.
Article 13. Handling of Deposited Articles
- 1. The Hotel does not handle or keep deposited articles.
- 2. The Hotel shall not be liable for The Hotel for the loss or destruction of the possessions of Guests, including cash and other valuables, unless there was willful or gross negligence by the Hotel or any of its employees.
Article 14. Custody of Baggage and Belongings of the Guest
- 1. The Hotel cannot accept and keep the Guest's baggage and belongings prior to arrival.
- 2. When the Guest checks out leaving belongings or bags behind, the Hotel will try to identify the owner, and contact him / her to ask for instructions. If no instructions from the owner are received or if the owner is not identifiable, the items will be kept for 7 days (including the day they were discovered).
Article 15. Parking Space
- The Hotel does not have parking space for the Guests.
Article 16. Liabilities of the Guest
- The Guest shall compensate the Hotel for any damage caused intentionally or through negligence on the part of the Guest.
Article 17. Jurisdiction and Applicable Laws
- Litigation arising from the Terms & Conditions for Accommodation contract will be resolved in Kyoto District Court or Kyoto Summary Court in the jurisdiction of the Hotel and in accordance with Japanese law.
Remarks: Calculation of Accommodation Charges
- 1. Accommodation charges to be paid by the Guest is the room cost only.
- 2. The Hotel does not have child rate

Hotel Regulations

To ensure comfort and safety of the Hotel, we ask the Guests to abide the following house rules according to Article 11 of Machiya Residence Inn Kyoto Terms and Conditions:

1.Use of firearms that causes fire in the Hotel's premises is forbidden.
2.Smoking is prohibited on all areas of the Hotel.
3.The Hotel is a wooden building situated in general residential area, thus refrain from making loud noises or any other disgusting behavior that would cause annoyance for the neighbors in the surrounding.
4.To carry the following into the Hotel premises
-Animals and birds
-Items that emit foul odor
-Items of great quantity
-Volatile or ignitable items such as explosives and gasoline.
-Firearms and weapons that are not legally approved.
-Marijuana, amphetamines
5. Refrain from gambling and behaving in any demoralizing manner in the Hotel. Do not bring visitors into the room, and do not move, change or take out facilities and furniture in the premises or use them for purposes other than the original object
6. Do not fix other items to the buildings and facilities in the premises or move them to other places.
7. Use of bath by those intoxicated is strictly forbidden.

1. Purpose of Use of Personal Information
We will collect and use your personal information for the following purposes:
Provide various services such as reservation of accommodation and restaurant
Safety and Security
Confirm your accommodation booking (include online booking)
Communicate special products, services, event and campaign, and manage information of those participated
Conduct questionnaire survey related to our products and services
Contribute to development of new products and services
All work related to fulfill our main business (provision of products and services)
Products and services provided by our related departments
Communicate various information on our special events and campaigns
Respond to inquiries and requests under special circumstances
2. Scope of Application
The Policy shall be applied when you use The Residential Hotel Kyoto's products and services.
3. Collection of Personal Information
In case of collecting your personal information, purpose of its use will be clearly defined and collected to the extent necessary to fulfil the objective only when your consent is given.
4. Securement of Safety, Accuracy and Relevance of Information
We endeavor to strictly control and monitor on your personal information, and place rigid protection to prevent occurrence of illegal access into the database, leakage, modification, loss and destruction of data.
Also, take appropriate measures to keep your personal information accurate and up to date, and seek ongoing improvement to ensure handling of personal information is carried out under fair administration continuously.
5. Control on Information Provided to Subcontractor
Due to the nature of our products and services, in some circumstances, there may be cases where we disclose your personal information to our trusted contractors and service providers, but within limits of usage deemed justifiable. We will require these organization to undertake strict management of personal information and ensure that the information is not used for any purposes beyond the scope of our contract with them.
6. Supply of Information to Third Party
Except for cases concerning legal requirements, we will not provide or disclose your personal information to any third parties without your consent.
Also, we will notify you in case where we receive request to pass on a message or good addressed to you specifically from third parties.

Office
+81-75-574-7267

The Residential Hotel Kyoto

CONCEPT

HOW TO BOOK

Please check availability.

How to Pay

Check-in and Check-out

Cancellation policy

Q & A

RESERVATION

OUR HOTELS

OYADO
KYOTO
SHINMACHI

a-un

Company

Accommodation Contracts

Article 1. Scope of Application

Article 2. Refusal of Accommodation Contracts

Article 3. Application for Accommodation Contracts

Article 4. Conclusion of Accommodation Contract and related agreement

Article 5. Cancellation of Reservation

Article 6. Right to Cancel Accommodation Contracts by the Hotel

Article 7. Registration

Article 8. Check-in & Check-out time

Article 9. Payment of Accommodation Charges

Article 10. Observance of House Regulations

Article 11. Refusal of Accommodation Contracts

Article 12. Liabilities of the Hotel

Article 13. Handling of Deposited Articles

Article 14. Custody of Baggage and Belongings of the Guest

Article 15. Parking Space

Article 16. Liabilities of the Guest

Article 17. Jurisdiction and Applicable Laws

Remarks: Calculation of Accommodation Charges

Hotel Regulations

Privacy Policy

1. Purpose of Use of Personal Information

2. Scope of Application

3. Collection of Personal Information

4. Securement of Safety, Accuracy and Relevance of Information

5. Control on Information Provided to Subcontractor

6. Supply of Information to Third Party

CONCEPT

HOW TO BOOK

Please check availability.

How to Pay

Check-in and Check-out

Cancellation policy

Q & A

RESERVATION

OUR HOTELS

OYADOKYOTOSHINMACHI

a-un

Company

Accommodation Contracts

Article 1. Scope of Application

Article 2. Refusal of Accommodation Contracts

Article 3. Application for Accommodation Contracts

Article 4. Conclusion of Accommodation Contract and related agreement

Article 5. Cancellation of Reservation

Article 6. Right to Cancel Accommodation Contracts by the Hotel

Article 7. Registration

Article 8. Check-in & Check-out time

Article 9. Payment of Accommodation Charges

Article 10. Observance of House Regulations

Article 11. Refusal of Accommodation Contracts

Article 12. Liabilities of the Hotel

Article 13. Handling of Deposited Articles

Article 14. Custody of Baggage and Belongings of the Guest

Article 15. Parking Space

Article 16. Liabilities of the Guest

Article 17. Jurisdiction and Applicable Laws

Remarks: Calculation of Accommodation Charges

Hotel Regulations

Privacy Policy

1. Purpose of Use of Personal Information

2. Scope of Application

3. Collection of Personal Information

4. Securement of Safety, Accuracy and Relevance of Information

5. Control on Information Provided to Subcontractor

6. Supply of Information to Third Party

OYADO
KYOTO
SHINMACHI